Refund policy

Returns, Refunds & Cancellations

The Collectors Choice does not accept returns or provide refunds for change of mind, including where a customer changes their mind, finds the product cheaper elsewhere, decides they no longer want the item, or orders the wrong product.

This does not affect your rights under the Australian Consumer Law. If a product is faulty, damaged, incorrect, unsafe, not as described, or otherwise fails to meet the consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy. These rights cannot be excluded by our store policy. �

Faulty, damaged or incorrect items

If there is a problem with your order, contact us at admin@thecollectorschoice.com.au with your order number and details of the issue.
Where a product is confirmed to have a problem, reasonable return costs will be handled in accordance with Australia.

Order cancellations

Orders may be cancelled within 1 hour of purchase, provided the order has not already been fulfilled or dispatched.
After that time, contact us as soon as possible. We cannot guarantee that an order can be cancelled once processing or dispatch has begun.

How to contact us

Email admin@thecollectorschoice.com.au with your order number and details of your request.